Privacy policy

This policy explains what Jays Kitchen collects when you use this website, and why.

What we collect

• Orders: your name, phone number, delivery address and landmark (for delivery), what you ordered, and payment status including the M-Pesa receipt code.
• Reservations and enquiries: name, phone number, party size, notes and any message you send.
• Chat: the name, optional phone number and messages you send in the website chat, so our staff can answer you.
• Notifications: if you tap “Notify me”, your browser gives us an anonymous delivery address for alerts about your order or chat. Turn notifications off in your browser at any time.
• Games: a nickname and score. Do not use personal details as a nickname.
• Analytics: only if we have enabled Google Analytics and you agree in the banner.

Why we use it

To prepare and deliver your order, take payment, confirm bookings, contact you about your order, keep sales records and prevent fraud. We do not sell your data.

Payments

M-Pesa payments are processed by Safaricom (or another provider you choose at checkout). We do not see or store your M-Pesa PIN or card details.

Who sees it

Our staff who need it to serve you, our hosting provider (Cloudflare), and payment providers. Delivery riders see the address and phone number for orders assigned to them. Delivery addresses are never shown publicly.

How long we keep it

Order contact details, addresses and chat conversations are removed or anonymised after a retention period set by the restaurant. Order notification addresses are deleted when the order is finished. Sales totals are kept for accounting.

Your rights

You can ask us to see, correct or delete the personal data we hold about you. Contact us on 0769 566 422 or WhatsApp and we will respond.

Cookies and storage

We store your basket and preferences in your browser so the site works. Analytics cookies are only used with your consent.